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jwplayer 7 moov atom missing

Hello,

i've just upgraded to jwplayer 7.8.7 and i am getting file is missing moov atom on videos that work on jwplayer 6.1.2 (using woowza streaming engine)

thanks

10 Community Answers

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Todd

JW Player Support Agent  
0 rated :

Can you provide a link to your test page? If the MOOV atom is missing, I would expect our player to need to download the entire video before playback begins, but I would expect this to the same in JW6 and JW7.

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m...

User  
0 rated :

Yes, it's the same.
Here is the link:

http://player.libertatea.ro/ringiervideo/jw7/player20_static.html?width=100%25&stream=/uploads/tx_lsuvideo/taiat4.mp4&image=http://static4.libertatea.ro/wp-content/uploads/2017/01/h_50778008-1-1024x686.jpg

Thank you!

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Todd

JW Player Support Agent  
0 rated :

Your HLS stream URL is working for me directly in Safari, but it looks like it is blocked by CORS in our test page at http://demo.jwplayer.com/developer-tools/http-stream-tester/

I see that the player is trying to load the RTMP stream first on that page, but I am not sure why.

Please remove the RTMP URL and try again.

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m...

User  
0 rated :

i've removed the rtmp url and now it says no playable sources

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Todd

JW Player Support Agent  
0 rated :

Set ‘primary’: “html5”,
‘hlshtml’: true

and try again

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m...

User  
0 rated :

did, it's the same

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Todd

JW Player Support Agent  
0 rated :

Thanks. This is strange. Your HLS stream is working for me in Safari but not in Chrome.

I will escalate this to our engineers and update you when I hear back.

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Todd

JW Player Support Agent  
0 rated :

Sorry, I just realized you are using a Free license key on this page. Our Free license key does not support HLS playback, so you will need to upgrade to a Premium version or higher for the HLS stream to work.

The RTMP stream should have worked, so check with your streaming provider to make sure the URL is correct.

The reason your HLS stream is not working in our Stream Tester is because it is blocked by CORS on your streaming provider side.

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m...

User  
0 rated :

I tried rtmp with stream tester but it doesn't work with smil files. is this normal?
rtmp://ringier-video.distinct.ro:443/static3.libertatea.ro/_definst_/uploads/tx_lsuvideo/interviu-inna.mp4.smil

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Todd

JW Player Support Agent  
0 rated :

SMILs should work in the Free version of our player.

That URL is not working for me in VLC either. Is it working for you?

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