Hi,
Website is based on videos and i noticed that on some Android versions video do not play. I see big play button. It is when you open the video link in facebook mobile app native browser.All good with other browsers only the facebook native browser do not play the videos.
Any ideas how i can make it playable everywhere?
Thanks.
Please send me a test page replicating the issue as described in the document below:
https://support.jwplayer.com/customer/portal/articles/2186238-troubleshooting-%E2%80%94-creating-a-test-page
I’ve tested the scenario with my own test page and the facebook browser plays the content:
http://qa.jwplayer.com.s3.amazonaws.com/~george/facebook_sharing.html
Tested on a Nexus 6P running Android 7.1.1
We do not officially support the Facebook Browser
Hi,
It seems you’re using version 7.1, have you tried with the latest version of the player?
Content seems to work on my test page:
http://qa.jwplayer.com.s3.amazonaws.com/~george/facebook_sharing.html
Which version of Android is this happening on?
Hi George,
So i added the js file which was for the player latest version and seems it is working perfectly everywhere so am ready to use the player latest version only if the subtitles issue can be fixed somehow.
They are not good from the styling point and seems cant be controlled how they were in previous version. on IOS they jump when opening the closing the player.
On PC normal browsers it shows double. Check the link here http://teenvoice.ipoint.com.mt/dating/the-dinner-date/
Thanks.
Please give me detailed feedback.
Well one issue I see is on Line 505
<video controls
Why is there a video tag there? All we need is an empty div to setup the player, adding the video tag is probably scrambling the player and the captions.
Hi George,
I removed the video tag and yes double subtitles were gone. That was done for Google indexing.
Now the only issue i have with subtitles is that they are big in font size, no space between the lines and not well positioned.
Can it be fix it somehow with custom styles? I need them them to be twice smaller, proper space between the lines and well positioned.
Thanks in advance.
There are some known issues with captions in the current release but have a look at our captioning documentation for more options:
https://developer.jwplayer.com/jw-player/docs/developer-guide/customization/configuration-reference/#captions
Hi George,
I already have that options available but they are not making any sense. I have them like this
captions: {
color: '#FFFFFF',
fontSize: 20,
fontOpacity: 100,
backgroundColor: '#000000',
backgroundOpacity: 0,
edgeStyle: 'dropshadow',
windowColor: '#ffffff',
windowOpacity: 0
},
Can there be any way of controlling the font size, the space and margin from bottom cause that are quite important from the design point, now they look ugly on android phones.
Please provide some solution.
Thanks.
In later versions of the player captions are styled to use the default browser style. The engineers have a ticket to make the default look nicer though.
Hi George,
I understand re the captions. Any clue when it will be ready?
Can you please finalize the issue of not playing the video inside Facebook App browser? How much percentage it can be? And i know from the statistics that mostly users use iphone devices so please advise.
Also after updating the player version to the latest i saw some odd icons there. Is that under my control so i leave the icons i want?
Thanks.
Hi,
I’m not sure when the captions improvements will be released.
Regarding Facebook, I wasn’t able to reproduce any issues:
“…
I’ve tested the scenario with my own test page and the facebook browser plays the content:
http://qa.jwplayer.com.s3.amazonaws.com/~george/facebook_sharing.html
Tested on a Nexus 6P running Android 7.1.1
…"
Regarding the icons:
You can always use CSS to hide icons. Use the Chrome inspect tool to find find the elements you want to hide.
Hi,
Am referring to with the version am using currently not the latest. How much the percentage can be for users for whom video will not play in FB mobile app native browser?
Thanks.
I don’t have a way of gauging the percentage for whom video will not play in the FB browser.
So what you suggest?
This is very important part. I must know what was going on there.
Well, you could in theory setup google analytics and use document.referrer to track facebook embeds
Can you please detail a bit what you mean? And how it can help me?
Thanks
Share this page to your facebook page and visit the page with the facebook browser. You’ll see what I mean and you’ll have the code that does the trick.
http://qa.jwplayer.com.s3.amazonaws.com/~george/facebook_sharing.html
