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How do I get JWPlayer hosted videos to transcode to webm/ogg?

I've implemented JWPlayer and uploaded a few videos to our JWPlayer account. In my implementation, I'm calling jwplayer().setup(), and in it I'm specifying the m3u8 file.

I was under the impression that the hosted JWPlayer videos would be transcoded to the various necessary formats. But I discovered that FireFox and Chrome can't play the videos (the "no playable sources found" error). Sure enough, the videos I uploaded only contain MP4 sources.

Is there some way I can add WEBM and OGG sources to these videos?

1 Community Answers

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Jessenia

JW Player Support Agent  
0 rated :

A Premium license is required for HLS support in the player. You can find our product offerings and upgrade on our pricing page.

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