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Auto mode quality - The streaming quality is always low and not upgrade in to medium or high quality

Dear Support Team,


When the content initially loading in the JW player, In Auto Mode, the quality has to be changed from low to medium or high based on the internet bandwidth. For some strange reasons, the quality is always low in auto mode and not changed in to medium or high though having good internet connection.

Here I have given the website details and credentials. Please look into this issue on priority and get back to us.

username/password: 7760680546/swami12

After logged in, you can check any live content. For example you can access this URL - and observe the problem which I have mentioned in the above.

Best Regards,

1 Community Answers


JW Player Support Agent  
0 rated :

Hi Swami,

I am trying to access your site with the credentials you provided but I am given an “Invalid Email, Phone or password” error message.

Can you please check the credentials and let me know how to proceed?

Thank you.

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