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Strange Crossdomain issue for a single user

One user is having issues viewing all videos on our website. The error they are getting is:

*Cannot load m3u8: crossdomain access denied*

crossdomain.xml is successfully setup and can be seen downloading in the developer toolbar.

Oddly, for the same user, the latest stream tester works with a video from our website

However, the depreciated stream tester ( does not and gives the same error.

2 Community Answers


1 rated :

It's worth adding that, for this specific user, the videos don't work on Chrome and Firefox but DO work on Safari (all on MacOS)


JW Player Support Agent  
0 rated :

Please send me a test page replicating the issue as described in the document below:

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