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Strange Crossdomain issue for a single user


One user is having issues viewing all videos on our website. The error they are getting is:

*Cannot load m3u8: crossdomain access denied*

crossdomain.xml is successfully setup and can be seen downloading in the developer toolbar.

Oddly, for the same user, the latest stream tester works with a video from our website
https://developer.jwplayer.com/tools/stream-tester/

However, the depreciated stream tester (http://demo.jwplayer.com/developer-tools/http-stream-tester/) does not and gives the same error.

2 Community Answers

p...

User  
1 rated :

It's worth adding that, for this specific user, the videos don't work on Chrome and Firefox but DO work on Safari (all on MacOS)

George

JW Player Support Agent  
0 rated :

Please send me a test page replicating the issue as described in the document below:
https://support.jwplayer.com/customer/portal/articles/2186238-troubleshooting-%E2%80%94-creating-a-test-page

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