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Issues with media not loading in Chrome

I am having issues with uploaded videos, all in the correct format of mp.4 - but I keep getting an error message when trying to view / play these in Chrome. The message reads 'Error loading media: File cannot be played'. Its happening on videos that were working fine within the last couple of weeks too.

I have the latest version of Chrome so its not a software update issue.

Can you please help.


1 Community Answers


JW Player Support Agent  
0 rated :

Please send me a test page replicating the issue as described in the document below:

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