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Trying to play a video

Hi, im new here and i've been trying to play some specific videos from a website that uses JWplayer, the question here is that the video reaches the load instance, but then freezes at a black screen, obviously at min 00:00 so, i cant play the video. As a detail, the thumbnails at the bar play well, i've also tried to skip the video to another minute but keeps black.

Dunno if i can post the link but if someone needs it, i'll leave it as a comment later, thanks

1 Community Answers

Daniel Berger

JW Player Support Agent  
0 rated :


Thank you for the question. Can you please ask the web site’s administrator to contact JW Support so we can troubleshoot the issue?


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