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Live closed captions not displaying properly.

When live closed captions are displayed in JW Player, a portion of the captions will remain on screen while new text is being displayed above it. I believe the problem may have something to do with the length of the line of caption text, or the wrap-around length of the caption line. Is there somewhere in the code that determines this?

2 Community Answers


JW Player Support Agent  
0 rated :


Can you please confirm you are using the latest release of our player build to ensure you are using the latest features we’ve put in place for Closed Caption placement? As of today this would be 7.8.6:


Bill Naivar

0 rated :

No, we are currently using 7.8.2 i will see to upgrading to 7.8.6 and see if that makes a difference.

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