Not working on Chrome
Our setup has been working with no issues and all of a sudden our videos's aren't playing on Chrome. Firefox, not a problem. Any ideas?
7 Community Answers
George
JW Player Support Agent
0
rated :
Please send me a test page replicating the issue as described in the document below:
https://support.jwplayer.com/customer/portal/articles/2186238-troubleshooting-%E2%80%94-creating-a-test-page
a...
User
0
rated :
Thanks George... it is in a closes system so I would have to add you which I have no problem doing but has to be by email unfortuately.
a...
User
0
rated :
Here is the code on the ASP page.
<p>
<script src="/Assets/Uploaded-CMS-Files/jwplayer/jwplayer.js" type="text/javascript"></script>
<script src="/Assets/Uploaded-CMS-Files/jwplayer/jwplayer.flash.swf" type="text/javascript"></script>
<script>// <![CDATA[
jwplayer.key="ourkeyishere";
// ]]></script>
</p>
<center>
<div id="my-video"></div>
<p>
<script type="text/javascript">// <![CDATA[
jwplayer("my-video").setup({
file: "ourfilename.mp4",
width: "720",
height: "480",
primary: "flash"
});
// ]]></script>
</p>
</center>
<p></p>
<p><span><br />Click </span><em>Attachments</em><span> below to view Test Results, Case Notes, Protocols, etc.</span></p>
<p><span> </span></p>
<p><br /><strong></strong></p>
<p></p>
a...
User
0
rated :
Has there been an update to the JWPlayer files that we need to update by chance?
George
JW Player Support Agent
0
rated :
set primary: “html5”
https://www.jwplayer.com/blog/deprecation-flash/
a...
User
0
rated :
That's got it! You are the man! Appreciate your help! :)
George
JW Player Support Agent
0
rated :
Anytime (thumbsup)
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