Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

HLS live DVR stream not starting at live position

HI,

I have the following problem:
If HD switch is set to "auto", then stream starts at live position, but if I set a resolution different then "auto" with the HD switch and I reload the page, then playing starts from the begining of the playlist, not from the end. In my case it is 4 hours in the past, because my playlist is 4 hours long.
This is happening only if autostart is FALSE.

Here it is in action: http://madarles.hu/

Can somebody help?

Thank you.

9 Community Answers

Up Down

p...

User  
0 rated :

ooh, one more thing: I'm experiencing this on Win7 with latest Chrome and Firefox...

Up Down

Alex

JW Player Support Agent  
0 rated :

Hi there,

My name is Alex and I am one of the Team Leads of the Support Team at JW Player. I will be more than happy to assist you with your questions.

I was able to reproduce the behavior on your page, but not on a test page in my testing environment. Would you be able to embed the stream in a player on a plain reproduction page without any other third-party JavaScript or CSS?

Thank you.

Up Down

p...

User  
0 rated :

Hi Alex,

Here is a minimal test page: http://infocam.hu/players/madarles-min.php
Only autostart is set to false.

Thx.

Up Down

Alex

JW Player Support Agent  
0 rated :

Hi there,

Thank you for the test page. I was able to also reproduce this behavior with a test DVR stream of ours. It also only seems to happen when using self-hosted players.

I’m going to have to escalate this to our Engineering team to see what they say. As soon as I hear back, I will let you know.

In the meantime, I suggest using a cloud-hosted player from your dashboard as a workaround.

Thank you.

Up Down

Perger Balazs

User  
0 rated :

Thank you Alex, I'll check back here.

Up Down

Alex

JW Player Support Agent  
0 rated :

Hi Perger,

I wanted to advise you that the Product Manager has filed a bug report for this issue. However, I do not yet have a timeframe for a fix. You can keep an eye on our JW 7 Release Notes page as we post release notes and bug fixes with every new update.

Please let me know if you need any more help or have any other questions.

Thank you!

Up Down

Alex

JW Player Support Agent  
0 rated :

Hi Perger,

I have heard back from one of our Product Managers who has advised me that they are currently targeting version 7.9 of the player for a fix for this issue, but that is subject to change. When I receive more updates, I will let you know.

Thank you.

Up Down

p...

User  
0 rated :

Thank you Alex! Now I use the cloud player and will check release notes when this will be fixed.

Up Down

Alex

JW Player Support Agent  
0 rated :

Hi Perger,

We have recently released the beta version of JW Player 7.9 which should contain the fix for this issue.

Can you please test your setup against the beta version of 7.9 and let me know if that resolves your issue?

  • If using a cloud-hosted player, you can set the “Release Channel” option to “beta” in the “Advanced” section of the player’s configuration page.
  • If using a self-hosted player, you can download the beta version on the “Downloads” page of your dashboard.

Please let me know. Thank you.

This question has received the maximum number of answers.