Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Play button doesn't work.


When using hls (.m3u8 file) on chrome the video doesn't play if you click on the play button, but it plays if you click outside the play button.

Env:
JWPlayer 7.6.1
Flash Version 24
MacOS 10.11.6
Chrome 55.0.2883.95

26 Community Answers

Todd

JW Player Support Agent  
-1 rated :

I am not familiar with this error, but I have not tested JW 7.6.1 in Chrome 55 very much. Can you post a link to a page where we can reproduce this?

My suggestion would be to test the same thing with JW 7.8+ as we now play HLS video in Chrome without Flash.

Will

User  
0 rated :

Its true, it seems an update to Flash has broken the play button in at least the older versions of JWP

Todd

JW Player Support Agent  
0 rated :

Is it working for you with JW Player 7.8.6? You can use our Stream Tester at https://developer.jwplayer.com/tools/stream-tester/

Will

User  
0 rated :

Its only Chrome's version of the flash plugin, firefox works fine. Its also only the play button itself, clicking in the space AROUND the play button works fine. how odd! would be nice to have a fix for this besides updating jwplayer - that isn't always backwards compatible and could create more problems.

Will

User  
0 rated :

It has nothing to do with the m3u8 or streaming. I can't test in your test page because it autoplays and there is no play button.

The play button is the big one front and center before any media is initialized

Todd

JW Player Support Agent  
1 rated :

Ok, I was able to reproduce this in 7.6.1 in Flash mode in Chrome, so I sent an escalation to our engineers. I will update you when I hear back from them.

Todd

JW Player Support Agent  
0 rated :

Here’s the response from our product manager regarding this:

“Chrome changed how objects in their browser interact with Flash. Update to latest version of the player for this to be fixed.”

Will

User  
0 rated :

aww well that just sucks. we HATE updating jwplayer, always so many issues.

Todd

JW Player Support Agent  
1 rated :

I’m not aware of any issues with upgrading to 7.8.6. Let me know how it turns out for you.

Rohan

User  
1 rated :

To confirm, I also have this issue. In chrome, the play button that appears as a circle in the JW Player does not play the stream/video when clicked. Clicking around the play arrow does work. Clicking the actual play arrow in the middle of the player does nothing.

Todd

JW Player Support Agent  
0 rated :

My understanding is that this issue only occurs with newer versions of Chrome in conjunction with older versions of our player. Chrome apparently changed how objects in their browser interact with Flash, which is not that surprising given how much Chrome has changed recently to block Flash content in their browser.

My suggestion would be to test with the production version of our browser in the production version of Chrome. If you find an issue there, please let me know as I am not able to reproduce this currently.

Elon Zito

User  
0 rated :

I was able to workaround this without upgrading by having autostart on, then pausing after a timeout, or possibly tied to the player event callbacks. I'm using jwplayer-7.2.4 in Chrome Canary Version 58.0.2992.0 (64-bit). Another option is to hide the play button with CSS so the user is forced to press in the black area. Like this:

.jw-skin-stormtrooper .jw-display-icon-container {
border-radius: .5em;
position: relative;
z-index: -1;
}

Mikko

User  
0 rated :

Hi.

I'm also having this issue. I just updated the JWPlayer to the latest(?) versio, 7.8.7 but i still have the problem with Chrome.
Playbutton in the middle doesn't play the video, but clicking anywhere else within the player area starts up the playback.
I would really really like to see some simple/fast solution for this!
Thanks.


-mikko

Todd

JW Player Support Agent  
0 rated :

@Mikko — Which version of Chrome do you have? I have not been able to reproduce this with JW 7.8.7 and Chrome 55.

Aman

User  
0 rated :

Hi everyone,

We were able to reproduce the problem. The play button was not clickable in chrome but seems to be working fine on another browser. On debugging it, we came to know that there is some pointer event that is being triggered for Chrome only. The trick is to play around with the pointer event w.r.t to the jw player control class using css like in our case setting "pointer-events: none" worked.

In case you're not able to get that worked out, you can share your URL for reference.

Aman Kanoria

User  
3 rated :

@Mikko- Try this for a quickie one for jWplayer 7. Paste inside your custom style guide

.jw-display-icon-container {
pointer-events: inherit !important; }

o...

User  
0 rated :

This is not only an issue on Chrome. The play button doesn't work on iOS on both Safari and Chrome. YouTube video. Clicking anywhere else on the canvas starts the player. Latest version 7.8.7

Todd

JW Player Support Agent  
0 rated :

I am not able to reproduce any issue where clicking the play button does not start the video in iOS Safari, but I am not using a YouTube video. Can you try with a different video?

Please see our note regarding the YouTube integration at https://support.jwplayer.com/customer/portal/articles/1406725-youtube-video-embed :

We are aware of some issues regarding playback of YouTube sources in JW Player. These issues were caused by changes that YouTube has made to their API.

Due to the frequency in which YouTube is making changes on their end and the advancements that we have made to our hosting and streaming platform, we are no longer actively maintaining our YouTube integration. This means that it will still be included in the player for the time being, but your mileage may vary and it may work in some situations and not others.

Jeff

User  
0 rated :

We are experiencing the same issue: the play button is not responding to a click event (not playing) and the control bar is not overlaying on hover/click/tap.

Todd

JW Player Support Agent  
0 rated :

@Jeff – What browser & version / OS / JW Player version?

Ravi

User  
0 rated :

I am similar issue , central play button not working , chrome version 55 and Jwplyaer 7.6.1 and flash version 24 , My understanding is that ( Todd ) , you asking to upgrade the JwPlayer 7.8.2 , correct ?

Moreover I see people reporting that the problem persist even after upgrade to Jwplayer version 7.8.2 , What's your input for the same , Have you verified the same.

Todd

JW Player Support Agent  
0 rated :

I am not aware of anyone reporting issues with the current version of JW Player and Chrome.

And we just released JW Player 7.9 yesterday. Please see the release notes at https://developer.jwplayer.com/jw-player/docs/developer-guide/release_notes/release_notes_7/

Dan

User  
0 rated :

Do you have an ETA on a fix for the Chrome play button issue? We are also experiencing the same problem. You need to click outside the play button for Chrome to play the video; this should not be the case. You guys have a great product but it's been now several months since this issue was brought to your attention. Any ETA? Most of the "work-arounds" above people have reported "mixed" results, at best. I think we are looking for a solution and not a work-around.

Todd

JW Player Support Agent  
0 rated :

@Dan – What Chrome version and JW Player version are you using? If you are not using the current version of both, then there is not much we will be able to do to fix this.

As I wrote back on Jan 10, my understanding is that this issue only occurs with newer versions of Chrome in conjunction with older versions of our player. Chrome apparently changed how objects in their browser interact with Flash, which is not that surprising given how much Chrome has changed recently to block Flash content in their browser.

My suggestion would be to test with the production version of our browser in the production version of Chrome. If you find an issue there, please let me know as I am not able to reproduce this currently.

Dan

User  
0 rated :

Are you saying that the issue I described does not occur with the latest version of the player? If you look at Mikko's post on January 26, he indicated that even after upgrading to the latest version of the player, the issue still occurs.

Todd

JW Player Support Agent  
0 rated :

I asked Mikko which version of Chrome they had, but I never saw a response. I have also not seen anyone post a link to a page where we can reproduce this.

I just tested the sample video we have at https://support.jwplayer.com/customer/en/portal/articles/1407438-adding-closed-captions and clicking the play button worked as expected for me. That player is using version 7.9.3 and I have Chrome 56.0.2924.87 on Mac OS X 10.12.2.

If that video is not working for you, please let me know which browser (and version number) and OS (and version number) you are using.

This question has received the maximum number of answers.