Play button doesn't work.

e... — Dec 16, 2016 07:51PM EST

When using hls (.m3u8 file) on chrome the video doesn't play if you click on the play button, but it plays if you click outside the play button.

Env:
JWPlayer 7.6.1
Flash Version 24
MacOS 10.11.6
Chrome 55.0.2883.95

26 Community Answers

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Todd

JW Player Support Agent

Dec 19, 2016 11:19AM EST -1 rated :

I am not familiar with this error, but I have not tested JW 7.6.1 in Chrome 55 very much. Can you post a link to a page where we can reproduce this?

My suggestion would be to test the same thing with JW 7.8+ as we now play HLS video in Chrome without Flash.

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Will

User

Jan 03, 2017 02:47PM EST 0 rated :

Its true, it seems an update to Flash has broken the play button in at least the older versions of JWP

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Todd

JW Player Support Agent

Jan 03, 2017 02:49PM EST 0 rated :

Is it working for you with JW Player 7.8.6? You can use our Stream Tester at https://developer.jwplayer.com/tools/stream-tester/

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Will

User

Jan 03, 2017 02:49PM EST 0 rated :

Its only Chrome's version of the flash plugin, firefox works fine. Its also only the play button itself, clicking in the space AROUND the play button works fine. how odd! would be nice to have a fix for this besides updating jwplayer - that isn't always backwards compatible and could create more problems.

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Will

User

Jan 03, 2017 02:51PM EST 0 rated :

It has nothing to do with the m3u8 or streaming. I can't test in your test page because it autoplays and there is no play button.

The play button is the big one front and center before any media is initialized

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Todd

JW Player Support Agent

Jan 03, 2017 03:41PM EST 1 rated :

Ok, I was able to reproduce this in 7.6.1 in Flash mode in Chrome, so I sent an escalation to our engineers. I will update you when I hear back from them.

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Todd

JW Player Support Agent

Jan 04, 2017 04:40PM EST 0 rated :

Here’s the response from our product manager regarding this:

“Chrome changed how objects in their browser interact with Flash. Update to latest version of the player for this to be fixed.”

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Will

User

Jan 05, 2017 03:23PM EST 0 rated :

aww well that just sucks. we HATE updating jwplayer, always so many issues.

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Todd

JW Player Support Agent

Jan 05, 2017 03:50PM EST 1 rated :

I’m not aware of any issues with upgrading to 7.8.6. Let me know how it turns out for you.

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Rohan

User

Jan 09, 2017 08:33PM EST 1 rated :

To confirm, I also have this issue. In chrome, the play button that appears as a circle in the JW Player does not play the stream/video when clicked. Clicking around the play arrow does work. Clicking the actual play arrow in the middle of the player does nothing.

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Todd

JW Player Support Agent

Jan 10, 2017 08:00AM EST 0 rated :

My understanding is that this issue only occurs with newer versions of Chrome in conjunction with older versions of our player. Chrome apparently changed how objects in their browser interact with Flash, which is not that surprising given how much Chrome has changed recently to block Flash content in their browser.

My suggestion would be to test with the production version of our browser in the production version of Chrome. If you find an issue there, please let me know as I am not able to reproduce this currently.

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Elon Zito

User

Jan 25, 2017 02:07PM EST 0 rated :

I was able to workaround this without upgrading by having autostart on, then pausing after a timeout, or possibly tied to the player event callbacks. I'm using jwplayer-7.2.4 in Chrome Canary Version 58.0.2992.0 (64-bit). Another option is to hide the play button with CSS so the user is forced to press in the black area. Like this:

.jw-skin-stormtrooper .jw-display-icon-container {
border-radius: .5em;
position: relative;
z-index: -1;
}

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Mikko

User

Jan 26, 2017 04:00AM EST 0 rated :

Hi.

I'm also having this issue. I just updated the JWPlayer to the latest(?) versio, 7.8.7 but i still have the problem with Chrome.
Playbutton in the middle doesn't play the video, but clicking anywhere else within the player area starts up the playback.
I would really really like to see some simple/fast solution for this!
Thanks.

-mikko

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Todd

JW Player Support Agent

Jan 26, 2017 08:20AM EST 0 rated :

@Mikko — Which version of Chrome do you have? I have not been able to reproduce this with JW 7.8.7 and Chrome 55.

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Aman

User

Jan 27, 2017 10:58AM EST 0 rated :

Hi everyone,

We were able to reproduce the problem. The play button was not clickable in chrome but seems to be working fine on another browser. On debugging it, we came to know that there is some pointer event that is being triggered for Chrome only. The trick is to play around with the pointer event w.r.t to the jw player control class using css like in our case setting "pointer-events: none" worked.

In case you're not able to get that worked out, you can share your URL for reference.

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Aman Kanoria

User

Jan 27, 2017 11:01AM EST 3 rated :

@Mikko- Try this for a quickie one for jWplayer 7. Paste inside your custom style guide

.jw-display-icon-container {
pointer-events: inherit !important; }

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o...

User

Jan 29, 2017 12:02PM EST 0 rated :

This is not only an issue on Chrome. The play button doesn't work on iOS on both Safari and Chrome. YouTube video. Clicking anywhere else on the canvas starts the player. Latest version 7.8.7

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Todd

JW Player Support Agent

Jan 30, 2017 08:00AM EST 0 rated :

I am not able to reproduce any issue where clicking the play button does not start the video in iOS Safari, but I am not using a YouTube video. Can you try with a different video?

Please see our note regarding the YouTube integration at https://support.jwplayer.com/customer/portal/articles/1406725-youtube-video-embed :

We are aware of some issues regarding playback of YouTube sources in JW Player. These issues were caused by changes that YouTube has made to their API.

Due to the frequency in which YouTube is making changes on their end and the advancements that we have made to our hosting and streaming platform, we are no longer actively maintaining our YouTube integration. This means that it will still be included in the player for the time being, but your mileage may vary and it may work in some situations and not others.

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Jeff

User

Feb 01, 2017 11:01AM EST 0 rated :

We are experiencing the same issue: the play button is not responding to a click event (not playing) and the control bar is not overlaying on hover/click/tap.

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Todd

JW Player Support Agent

Feb 01, 2017 11:20AM EST 0 rated :

@Jeff – What browser & version / OS / JW Player version?

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Ravi

User

Feb 03, 2017 03:28AM EST 0 rated :

I am similar issue , central play button not working , chrome version 55 and Jwplyaer 7.6.1 and flash version 24 , My understanding is that ( Todd ) , you asking to upgrade the JwPlayer 7.8.2 , correct ?

Moreover I see people reporting that the problem persist even after upgrade to Jwplayer version 7.8.2 , What's your input for the same , Have you verified the same.

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Todd

JW Player Support Agent

Feb 03, 2017 07:28AM EST 0 rated :

I am not aware of anyone reporting issues with the current version of JW Player and Chrome.

And we just released JW Player 7.9 yesterday. Please see the release notes at https://developer.jwplayer.com/jw-player/docs/developer-guide/release_notes/release_notes_7/

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Dan

User

Feb 22, 2017 02:20PM EST 0 rated :

Do you have an ETA on a fix for the Chrome play button issue? We are also experiencing the same problem. You need to click outside the play button for Chrome to play the video; this should not be the case. You guys have a great product but it's been now several months since this issue was brought to your attention. Any ETA? Most of the "work-arounds" above people have reported "mixed" results, at best. I think we are looking for a solution and not a work-around.

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Todd

JW Player Support Agent

Feb 22, 2017 05:33PM EST 0 rated :

@Dan – What Chrome version and JW Player version are you using? If you are not using the current version of both, then there is not much we will be able to do to fix this.

As I wrote back on Jan 10, my understanding is that this issue only occurs with newer versions of Chrome in conjunction with older versions of our player. Chrome apparently changed how objects in their browser interact with Flash, which is not that surprising given how much Chrome has changed recently to block Flash content in their browser.

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Dan

User

Feb 22, 2017 07:47PM EST 0 rated :

Are you saying that the issue I described does not occur with the latest version of the player? If you look at Mikko's post on January 26, he indicated that even after upgrading to the latest version of the player, the issue still occurs.

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Todd

JW Player Support Agent

Feb 23, 2017 08:12AM EST 0 rated :

I asked Mikko which version of Chrome they had, but I never saw a response. I have also not seen anyone post a link to a page where we can reproduce this.

I just tested the sample video we have at https://support.jwplayer.com/customer/en/portal/articles/1407438-adding-closed-captions and clicking the play button worked as expected for me. That player is using version 7.9.3 and I have Chrome 56.0.2924.87 on Mac OS X 10.12.2.

If that video is not working for you, please let me know which browser (and version number) and OS (and version number) you are using.

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