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Is it possible to have unlimited streaming from our end users? We have an app for streaming videos, and before we upgrade we would like to know if JW Player will support countless counts of video streaming from our app. We saw 200k streaming per month. Can you please elaborate this? Thanks

1 Community Answers


JW Player Support Agent  
0 rated :

The Premium subscription includes 250 GB of streaming for content hosted with us, and 100k plays/month for all content played on our player. The Platinum subscription includes 500 GB of streaming for content hosted with us, and 200k plays/month.

A play is counted when the first frame of a video loads on our player, this counts against your limit despite where the content is hosted. The limit for Plays is a soft limit, meaning your account and players will remain active even if you pass your 100,000 monthly limit. Unlike streaming limits, where the players are disabled once the limit is reached and are re-enabled on the 1st of the following month when the limit resets. We review Plays per account individually to figure out if this is a one time overage or if there’s a pattern of exceeding the limits, in which our Sales team will reach out about upgrading.

Hope this helps,

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