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Vast Ad Error

I have a Vast ad that passes validation here: https://developers.google.com/interactive-media-ads/docs/sdks/html5/vastinspector?tag=https%253A%252F%252Fpubads.g.doubleclick.net%252Fgampad%252Fads%253Fsz%253D640x480%2526iu%253D%252F4925%252Fvideo_roll%2526impl%253Ds%2526gdfp_req%253D1%2526env%253Dvp%2526output%253Dxml_vast2%2526unviewed_position_start%253D1%2526vpos%253Dpreroll%2526url%253D%255Breferrer_url%255D%2526correlator%253D%255Btimestamp%255D%2526cust_params%253Dcond%25253Dyour%252520guide%252520to%252520treating%252520diabetes


Ad call looks like so: https://pubads.g.doubleclick.net/gampad/ads?sz=640x480&iu=/4925/video_roll&impl=s&gdfp_req=1&env=vp&output=xml_vast2&unviewed_position_start=1&vpos=preroll&url=[referrer_url]&correlator=[timestamp]&cust_params=cond%3Dyour%20guide%20to%20treating%20diabetes

But when used within the JWPlayer we get jwplayer's adError event fired 403.

We are using the JW Hosted player files.

Example URL: http://ucms-qa.healthgrades.com/video-parking-lot/learn-to-relax-with-type-2-diabetes-video

Any help would be appreciated.

1 Community Answers

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Alex

JW Player Support Agent  
0 rated :

Hi there,

I am not seeing any 403 errors but the ad is still not playing for me. However, it is playing for me on our Ad Tester as long as the ad client is set to “googima”.

Most DoubleClick ad tags utilize Google’s IMA SDK so the ad client would need to be set to “googima” in order for them to work properly in our player. Can you try to change the “client” option from “vast” to “googima”?

Also, please note that setting a “skipoffset” does not work with “googima” ads. Configuring an IMA ad to skip needs to be done on the DFP side of things.

Please let me know. Thank you!

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