Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

GA: No media_id found when loading file from m3u8

We are using jwplayer 7 premium and trying to log Google analytics while loading video from an m3u8 manifest as the file source. Our embed is like so:
{file: "//",
type: "hls",
stretching: "exactfit",
autostart: true,
ga: { label: "title" }

I am seeing a Buffering event at the very start, but after that, the console keeps showing me "No media_id found" which is coming from the _sendPing(event) function in ping.js. it looks _player.getPlaylistItem().mediaid is returning null and so no event get fired off as the function just returns.

What am I missing or are there any other options I could try to get the tracking sorted out?

1 Community Answers


JW Player Support Agent  
0 rated :


Please refer to the following documents:

You’ll want to add the videos to your JW Player account as an external url and use the media id provided in your setup block.

This question has received the maximum number of answers.