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Stale captions remaining on screen

The closed captions, both passed through and locally generated, will display one or two lines properly, then the last line will remain on screen while the next two lines are displayed on screen above it. This continues as long as multiple lines of text are being displayed. Any Ideas what may be causing this, or what to do about it?

1 Community Answers


JW Player Support Agent  
0 rated :


I would like to look into this issue for you. Can you potentially provide me a sample of your page via a link with no external elements or CSS so I can review this? This provides me a clearer idea of what could be causing the issue from a JW Player embed perspective. I’ve also included a link on how to submit a reproduction page to our support team that may be useful as well:


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