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Audio missing when using chrome for live video stream


My stream seems to be working fine for people using Internet Explorer and Safari. However, viewers trying to use Chrome on a desktop computer are unable to hear the audio all of the sudden. (It worked yesterday just fine!) Video is fine across the board, the audio is the problem.
I can use a m3u8 and RTMP viewer while in Chrome and hear the audio just fine, but when I go through our website on chrome ( it plays our intro commercial fine, then when the live stream starts, no audio! But only in chrome!

Is this a JW Player problem? Or something else?

Any suggestions or help?


1 Community Answers


JW Player Support Agent  
0 rated :


It seems the issue is your audio codec. Please use AAC-LC to encode your audio

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