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Can't clear alert in Wordpress: "Please Note: We noticed that you..."

Can't clear the alert, that appears at top of page when using the Wordpress plugin even after importing old players:

"Please Note: We noticed that you were using the old JW Player Plugin. Use this tool to import player settings and playlists into your JW player account, so that they display correctly."

Please help!

2 Community Answers


JW Player Support Agent  
0 rated :

I am going to escalate this to the engineers that built our Wordpress plugin to see what they advise. I will update you when I hear back from them.


JW Player Support Agent  
0 rated :


We have a response for you regarding your issue. However since the details could be sensitive to your account, could you please send us an email at: so that we can provide that information to you?


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