Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Setup timeout error


Hi,

We have are facing an "Setup timeout error - setup took longer than 30 seconds to complete" issue in jwplayer 7.

In browser console we noticed that failed to load 'https://ssl.p.jwpcdn.com/player/v/7.6.0/jwpsrv.js'.

Please help us to solve this issue.

Thanks in advance.

1 Community Answers

George

JW Player Support Agent  
0 rated :

Hi,

For me to help you best I’ll need the following information:

Do you have a reproduction page?
Which device?
Which browser and operating system?

This question has received the maximum number of answers.