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Mute on working on youtube videos with jwplayer

Since the last few days, the mute function is not working when playing youtube video's.

Is this something new with JW or Youtube? I've tried both the player through javascript or even the bundled version which you can preview here:

where you can clearly see the parameter:

"mute": true,

is there a work around

3 Community Answers


JW Player Support Agent  
0 rated :

Hi there,

When I visit that page, the player is muted. Are you still experiencing this behavior? If so, what browser(s) and operating system(s) are you seeing this behavior on?

Thank you.


0 rated :

I've asked around with several users and it is not muted. This is chrome on Mac on and Windows.



JW Player Support Agent  
0 rated :

Hi Jasper,

I’m not sure why I wasn’t able to reproduce this before but I just tried again and you are right – the control bar seems to show the player is muted but I’m able to hear the audio anyway. I did some research and it looks like our Engineers are aware of this issue.

Right now, a workaround seems to be adding a .on(‘play’) event listener to your page and then setting the volume to 0 when the play event happens. For example:

jwplayer().on("play", function() {

Thank you.

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