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Error loading media: File could not be played


I have implemented jwplayer-7.4.2 for playing videos in the site ''. Getting error--"video palyerError loading media: File could not be played" in mobile devices like "Iphone-5s" and above(6,6s ), please any one suggest on this at the earliest.

Thanks in advance...!

3 Community Answers


JW Player Support Agent  
0 rated :

The player on that page is playing flash-based media which is not compatible with iOS devices. Check out our Media Format Reference page for details.


0 rated :

Thanks for the information. We have already configured type:'mp4' and using following url to run the playback in mobile devices as per jw-player documentation type:'mp4' should support in all devices right?, So in this case how can i resolve the issue?

Sample video file url for mobile--,150000,300000,500000,800000,1000000,1300000,1500000,.mp4.csmil/master.m3u8


JW Player Support Agent  
0 rated :

That is not an MP4, it’s an HLS stream – so try @type: ‘hls’, @

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