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IOS 10

Hello Team,
I am using jwplayer 7.7.6.everything is working fine on all platform except IOS 10. only sound is not working while play video on IOS 10 please help me out here.i am using the same configuration for all platform. below is my configuration code.

jwplayer('id1').setup({
// flashplayer: '<?php //echo $this->webroot; ?>jwplayer/jwplayer.flash.swf',
file: 'play.mp3',
image:'play.jpg',
height: 400,
// primary: 'flash',
width: 600,
autostart: true,
volume:'90',
mute: false,
skin: {
name: "bekle"
},

});

9 Community Answers

Up Down

Alex

JW Player Support Agent  
-1 rated :

Hi there,

We’re not receiving reports of any other similar issues with iOS 10, so we would need to be able to reproduce it to see what is going on.

Can you please provide a URL to a reproduction page?

Thank you.

Up Down

Vipin

User  
0 rated :

Thank you for your quick reply.
http://mastersoftwaretechnologies.com/jw776.html
This is my demo page i am using 7.7.6 version of jwplayer working all platform correctly.but not in IOS 10.

Up Down

vipin

User  
0 rated :

I changed and check with 7.7.4 still same problem.
http://mastersoftwaretechnologies.com/jw776.html
this page having jwplayer version 7.7.4 relased version.
This is my demo page i am using 7.7.4 version of jwplayer working all platform correctly.but not in IOS 10.Please suggest.
Any help will be appreciated.

Up Down

Alex

JW Player Support Agent  
0 rated :

Hi there,

The issue appears to be related with the server that is hosting your MP4.

If I embed the MP4 in a normal <video> element, not using our player, it also does not play in Safari in iOS 10. However, if I download your MP4 and upload it to my test server and embed it in a <video> element – it plays just fine in iOS 10.

Please see this test page that has two <video> elements on the page. The top player is using your original URL and the bottom player is pointing to the same video, but uploaded to my server.

Please let me know if you need any more help or have any other questions.

Thank you!

Up Down

vipin

User  
0 rated :

The link is not working ....
https://qa.jwplayer.com/~abussey/demos/2016/nov/94777-mp4-ios10.html

Up Down

Alex

JW Player Support Agent  
0 rated :

Hi there,

My apologies – our support forum turns all HTTP links into HTTPS links. If you copy the link and paste it into URL bar and change HTTPS to HTTP – the link should work.

Up Down

Vipin

User  
0 rated :

OS-: CENTOS 6.3
SERVER:- APACHE
LANGUAGE: PHP/5.5.38

I checked the hosting server configuration everything looks fine because playing all video in lower version of IOS as well as all browsers.......WHAT should be the proper server configuration for IOS 10.
Any help will be appreciated.

Up Down

vipin

User  
1 rated :

I checked the byte-range-request on hosting server as documented the IoS support media stream.
according to this link.
https://developer.apple.com/library/content/documentation/AppleApplications/Reference/SafariWebContent/CreatingVideoforSafarioniPhone/CreatingVideoforSafarioniPhone.html#//apple_ref/doc/uid/TP40006514-SW6


checked with one video files on mac terminal.
COMMAND:
curl --range 0-99 https://mysponsers.com/mysponsers/files/postphoto/small-2016-11-15CST055544.mp4 -o /dev/null
OUTPUT:

% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
100 100 100 100 0 0 30 0 0:00:03 0:00:03 --:--:-- 30

As output comes with 100 bytes.

That means server support byte-range-request.please share if any further configuration needed for ios 10 on server side.

Thank You.




Up Down

Alex

JW Player Support Agent  
0 rated :

Hi there,

We are not familiar with server configurations nor would that be something that is within our scope of support since it is not related to our player. I would recommend contacting whomever your web host is for further troubleshooting.

Thank you.

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