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Videos play limit followup


I cannot reply the last question since answer limit https://support.jwplayer.com/customer/portal/questions/16731231-videos-play-limit

So I can keep using JW player free despite my play has exceeded 10K limit?

3 Community Answers

Jessenia

JW Player Support Agent  
0 rated :

The limit for Plays is a soft limit, meaning your account and players will remain active even if you pass your 10,000 monthly limit. We review Plays per account individually to figure out if this is a one time overage or if there’s a pattern of exceeding the limits, in which our team will reach out about upgrading your account to avoid account suspension.

y...

User  
0 rated :

ok thanks for replying, I wonder if I store videos and download that video via the link, does that counts as streaming data?

Jessenia

JW Player Support Agent  
0 rated :

Yes, anytime the video we host is played it will count against your streaming usage limit.

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