For this link:
I checked your video on a Mac and I was able to see your issue. When I took a look at your page in the network tab I see that the request for your mp4 video asset stalls before it errors. Could you please set up a reproduction page according to these guidelines for further troubleshooting:
Also, I see a lot of references to flash media on your pages within various attributes and functions. The fact that you are seeing a lot of issues on Mac and mobile could point to a Flash problem. You may want to read our recent blog post on the deprecation of Flash and start to move your page code away from a reliance on this:
I notice you are using an older version of the player JW 7.4, could you please update your player to our latest version JW 7.7.2, along with the steps from above, and let me know if that helps?
Your test page is working fine for me on iOS 10. Are you still experiencing issues? If so, could you please let me know where you are seeing the above errror messages? These are not error messages from the player.
We've modified the page to show the actual error (the previous page showed a static error string, which was not relevant).
We're catching two types of events: setupError and error. There's apparently no setupError occurring.
The returned error is:: Error loading media: File could not be played
The tests were done on an iPhone 5S with iOS 10.1 and on iPhone 7 with iOS 10.1.1
We also added later a handler for the ready event, and for the meta event. The ready event displays the setupTime and the meta event should display the metadata event, although it's not always working.