Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

How to set CORS when using files hosted by JW Platform?

I am getting a "Cannot Load M3U8: cross domain access denied" error when attempting to playback the HLS file provided by JW Platform.

I cannot use the JW Platform single line embed because we have custom event listeners.

Ideally I'd like to offer HLS, and then fall back to the MP4 streams in cases of no flash, or if flash has an error.

From what I've read in the support articles the crossdomain.xml file belongs on the server where the content is hosted, which in this case would be JW Platform. So how can I get JW Platform to allow this?

Thanks!

1 Community Answers

Up Down

Donni Katzovicz

JW Player Support Agent  
0 rated :

We have open headers, can you provide a reproduction page because I feel like there might be something else going on.

This question has received the maximum number of answers.