Wirecast stream distorted on Edge browser on laptops and tablets
I'm currently wrestling with a problem that's not necessarily due to JWplayer, but hopefully someone here recognizes the problem or can point me in the right direction.
We are currently streaming our webinars using Wirecast 5 and a Premium licensed JWplayer. Our Wowza mediaserver picks up the Wirecast stream and the JWplayer in turn gets an m3u8 link. Generally, we've gotten playout to work on just about all platforms and devices.
However, recently we discovered that Windows 10 laptops and tablets (for example Surface devices) have problems showing the stream in the Microsoft Edge browser.
On these devices the video glitches in the lower part of the screen, showing all kinds of pixelization, artifacts and compression issues. For an example, see a screenshot here: http://bit.ly/2dMNwbd
So far, I think we've narrowed it down to it having something to do with the Intel HD videochip on these devices. A desktop computer or even a bigger laptop with dedicated graphics card has no issues playing the stream in Edge.
Like I said, this issue isn't JWplayer-specific, if I view the stream through a standard HTML5 video player the same thing happens. Upgrading to a Wirecast 7 trial also doesn't change the outcome.
For our encoding settings in Wirecast we use the following:
Avg. bitrate: 1500 kbps
Quality: 3 (standard)
Keyframe every: 50 frames
Constant bitrate: Off (seems to have no influence)
Keyframe aligned: Off (same as above)
Target bitrate: 128 kbps
Sample freq: 44.100 kHz
Anyone got any ideas? Any help would be much appreciated!