Closed Captions

Ioannis — Oct 05, 2016 11:20AM EDT

Hello,
I’m trying to add captions by selecting the “upload captions track” in tracks tab of my video but I can’t select any file, such as .srt , .vtt , .scc , etc. from my computer.
What should I set in order to select a captions file when I click on “add” button in tracks tab ?
I have seen the articles for closed captions but didn't help me.
( I'm using the Free version for the moment )
Also, I'd like the player skin as is in the WordPress plugin skin. How can I get this skin ?
** I'm not a web developer.
Thanks !

7 Community Answers

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Randy

JW Player Support Agent

Oct 06, 2016 12:03PM EDT 0 rated :

Hello,

You need to ensure that this content is accessible to the player dashboard. You should have not problem uploading this content witin the dashboard: https://support.jwplayer.com/customer/portal/articles/1407438-adding-closed-captions. You can specify skins dynamically in your Player Builder or simply by using CSS. The later portion might require some coding ability but please take a look in the dashboard and you can set this via the user interface.

Randy

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i...

User

Oct 08, 2016 03:42AM EDT 0 rated :

Thanks, however..
I go on my dashboard -> my video -> TRACKS tab -> upload captions track.
Then I cannot select anything from my computer such as .vtt or .srt
What am I missing here ?

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Randy

JW Player Support Agent

Oct 12, 2016 11:51AM EDT 0 rated :

Hello,

Are you potentially using a browser that might not be supported? Does this work on say Chrome or Safari?

Randy

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i...

User

Oct 12, 2016 02:40PM EDT 0 rated :

It works on Chrome, it doesn't on Safari.

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i...

User

Oct 12, 2016 02:46PM EDT 0 rated :

Also I see Unknown Captions CC in my CC options.

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i...

User

Oct 13, 2016 12:47PM EDT 0 rated :

The issue with Unknown CC appears only in Safari browser.
* In Safari also I can't see any HD button.

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Randy

JW Player Support Agent

Oct 14, 2016 04:58PM EDT 0 rated :

Hello,

I believe you are not seeing an HD button simply because in HTML5 mode, the stream content will be handled by the browser thus eliminating some functionality within the player (i.e. HD configs). You are correct that the Unknown CC issues is an Apple based issue which I believe they are working to fix.

Randy

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