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mediaid present, but no records in analytics

I'm using API to set up JW player instances on our pages. I set 'mediaid' parameter each time I call jwPlayer.setup(playerParams);
When video is playing, there are GET calls to with many different params. And my mediaid is present in that URL as:

However, I'm not getting any new records in Analytics section. Is there anything I should double-check?

3 Community Answers


JW Player Support Agent  
0 rated :

Hi, there.

Can you please supply a link to a reproduction page so we can take a look at your issue?

Thank you.


0 rated :

Thank you for quick reply!
Here is a sample:

However, it looks, like we are getting at least some stats now - did not have those records yesterday.

Is there a chance, that there is a delay of few hours before stats are getting updated?


JW Player Support Agent  
0 rated :

Hi there,

Thank you for the URL. I do see that the pings for the analytics are being sent successfully. I do not see any history of analytics issues for yesterday on our status page besides scheduled maintenance for today. Analytics on the “Overview” page should update every few minutes and the time it was last updated can be found on the top of the page.

Thank you.

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