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Turning HD off

I have a slow connection. With other players, I can choose a slower speed. But with JW player, it seems I am stuck with HD. How do I turn off High Definition? How do I even know it is on or off? Is it on when the button is lit? Why doesn't the button go dark when I press it? Why doesn't the speed slow down so I can play the video without interruption? As far as I can tell it's a lousy user-unfriendly player.

1 Community Answers


JW Player Support Agent  
0 rated :

Our player is a tool for web developers to use on their websites. They choose what features they wish to implement on their players. The HD button becomes available when the website developer includes multiple qualities of a video to a player. You can find more information in our HD Quality Toggling support article. If you are having issues with the website’s implementation our player I would recommend reaching out to them directly with your feedback.

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