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I am premium account why can't I use contact form to email?

The send button is disabled regardless of browsers/OS I use. WTF?

4 Community Answers

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Todd

JW Player Support Agent  
0 rated :

Sorry about that. I will ask the engineer to look into this right away.

What options are you choosing in the What can we help you with? and In which area are you having the issue? pulldown menus?

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Todd

JW Player Support Agent  
0 rated :

And are you submitting the case by clicking on the Submit a Case button from inside your JW Player account dashboard?

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Jonathan

User  
0 rated :

Yes, I clicked on Submit a Case, selected the items in "What can we help you with", "In which area are you having the issue", "Request Title", Invoice Number and Request Description.
The Send button is still disabled.
I'd tried Chrome, Firefox, Safari on OSX & Win10

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Todd

JW Player Support Agent  
0 rated :

Thanks, I was able to reproduce the same thing with those two options. Please use the General Feedback options to get your question over to us for now.

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