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Apple TV Rejected becouse no content were visible


We recently tested JW Player template for Apple TV, which works fine in TestFlight mode on Apple TV. When we let Apple test the app for review no content/videos displays.
What could be different between TestFlight and Live?

Kind regards! Jesper

3 Community Answers

Daniel Berger

JW Player Support Agent  
0 rated :

Hi Jesper,

Thank you for the question. Are you certain that both working with the same build (stage versus production)?

Thank you,


0 rated :

Hi Daniel!

Yes i'm certain, we even recieved a screenshot of our app. The app displayed the template with our custom images so only the videos where missing.

Daniel Berger

JW Player Support Agent  
0 rated :


This might be a test flight issue but I will escalate this issue for confirmation.
I will email you with my findings.


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