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About Mobile devices and jwplayer

Hello Team,

I have setup jwplayer with key and put in head section. and i checked that set up of jwplayer being done correctly not any error showing in the console.but sometime video not playing in all mobile device like iphone 4,5,6 and Android version above 4.

There is not any of the following issue.
1.Network Bandwidth
2.setup configuration.
3.Any console error.
4.Not any another video player plugin in my page.
Please suggest me here what further configuration do i need to play the videos in mobile devices.

Thank you.

13 Community Answers

Up Down

George

JW Player Support Agent  
0 rated :

Hi,

Do you have a test page replicating the issue?

Up Down

vipin

User  
0 rated :

Please check here.
https://mysponsers.com/mysponsers

Up Down

George

JW Player Support Agent  
0 rated :

Hi,

There’s no video player on that page. Please provide a simple test page with the JW Player for testing.

Up Down

vipin

User  
0 rated :

https://mysponsers.com/mysponsers

Please login here with my test credentials
Email:vipin@gmail.com
Pass:aa

Up Down

George

JW Player Support Agent  
0 rated :

Your page is having difficulties loading. Please send a test page with the JW Player only for us to debug your setup.

Up Down

vipin

User  
0 rated :

As i before checked with test page it was working fine but the problem is with this page because the page also load other data it causes the heavy page load.no other data affected except jwplayer player issues.

Basically jwplayer does not direct support .wmv and .mov formats for that i made some conversion with FFMPEG these kind of videos and successfully converted all type of video into .mp4 type.

I used the below FFMPEG command for convert all type to mp4

shell_exec("/usr/local/bin/ffmpeg -i input -s 600x400 -vcodec h264 -acodec aac -strict -2 -movflags +faststart output.mp4)


and my jwplayer setup code.

jwplayer('headervideo1').setup({
file: 'a.mp4',
image:'a.jpg',
height: 400,
// primary: 'flash',
width: 600,
autostart: true,
mute: true,

skin: {
name: "bekle"
}
});
jwplayer('headervideo1').on('play', function(e){
jwplayer('headervideo1').setMute(true);
});

I have also checked with

flash:'path of flash player'

property but it never work.


so sometime problem with only .wmv and .mov video and also with >2 MB videos is there anything other property for converted videos in jwplayer.so please help me out here on this page because it is hard for install FFMPEG for other place and convert the video then play.

Thank You.










Up Down

George

JW Player Support Agent  
0 rated :

Hi,

I use this software to transcode my videos to MP4.
https://handbrake.fr/

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vipin

User  
0 rated :

But jwplayer recommended FFMPEG.FFMPEG is bettere than handbroke.

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George

JW Player Support Agent  
0 rated :

Hi,

As mentioned earlier, it would be best to send a test page with nothing else but the JW Player and your video files for me to test. If the video is not playing and the page is taking a long time to load due to your other resources, then it’s likely the player isn’t setup in those cases, again I would need a better test page to evaluate the issue.

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vipin

User  
0 rated :

Test page has never problem,but the page i am using with more then 20 videos ( each > 100 MB ) load at the moment and other content also loaded.so if possible please login with above mentioned credentials on the site for recognize the original
issue.problem with only chrome ( sometime ).it is better if you provide the solution after see this website page.

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George

JW Player Support Agent  
0 rated :

Hello Vipin,

I’ve visited the page, it’s an infinite scroll page with the player embedded for each video. However I’m still unsure what is the particular issue you’re having with the player on mobile.

You mentioned video encoding, so here’s some documentation on that:
https://support.jwplayer.com/customer/portal/articles/1433634-preparing-videos-for-upload

The page seems to run fine on my mobile device running Android 7.

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vipin

User  
0 rated :

Hello George,
Thank you for your quick reply,but as i mentioned earlier , sometimes it create the problem and i am not identified in which case jwplayer unable to process the video.as i checked on different-different platform ( not for mobile ) only sometime video create the problem. not the all time and not for specific video. it is very important for my website requirement to upload more video and play instantly.

Up Down

George

JW Player Support Agent  
0 rated :

Hello Vipin,

Unless you can reproduce a concrete issue on a specific device, specific OS and specific content there’s not much I can do. The engineers would need that information to fix a bug, but it doesn’t seem to be a bug at the moment. You’ll have to find a more efficient way of loading more videos to your website.

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