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Playback issue on Firefox, iOS & IE

Our video playback on was working perfectly on Friday on all browsers but has since stopped working properly - and only plays back on Chrome

Can someone help me or point in the direction of where there may be an issue?

Our site is on Wordpress

1 Community Answers


JW Player Support Agent  
0 rated :


I looked into the link you provided and see that you are using 2 gig mp4s for delivery of your stream. When accessing the stream the playback of the creative either tries to download the complete 2 did stream or will simply download to the desktop. You might consider encoding your stream with a proper moovatom to speed up playback or simply use HLS to limit your streaming footprint: . Please let me know if you have any additional questions.


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