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No Verification Email

I'm not getting a verification email. I've checked spam folders, tried two different email accounts and still no luck. I tried to set up an account a few months ago and had the same issue.

Any advice?

1 Community Answers


JW Player Support Agent  
0 rated :

Hi Chris,

Thanks for contacting JW Support. I’m Donni, one of the Support Engineers at JW Player.

I’m seeing an account that was created in 2015. I sent a password reset e-mail let me know if it works.

Warm Regards,

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