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Video Upload


I would like to upload videos on my website so I tried different ways for uploading and with different formats of videos but each time I face different problems.
When I uploaed a AVI file, the quality of the image is good and a high resolution is possible but there is no sound when I want to play it and the video is blocked when I select AAC audio.
So i tried with a MP4 file, this time the quality of the image is reduced and the resolution is quite low. But there is sound this time and the video doesn't block when I pass on AAC audio.

Do you know why these problems occur and how I could solve them?
In the settings by example or should I upload another format of video?

Thank you in advance for your help!

3 Community Answers


JW Player Support Agent  
0 rated :

Can you provide the domain that is associated with your account so I can take a look at your uploads? You don’t have to provide the full e-mail just the part. Additionally, if you could also provide a reproduction page that would also help.


0 rated : is the end of the email. I can't provide you a reproduction page; i simply uploaded the videos into the player without touching anything, only converting the file before to upload it


JW Player Support Agent  
0 rated :

Sorry I assumed you had a unique domain for your e-mail address. Please email support at jw player dot com with the e-mail address associated with your account and provide a link to a reproduction page in the e-mail if you wish to keep it private and off the forums.

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