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I have trouble watching video JWPLAYER on another site, the following appears erro: Cannot load M3U8: 403 status code

2 Community Answers


0 rated :

I am having the same issue I would love for someone to provide an aswer


JW Player Support Agent  
0 rated :

I’m sorry to hear that you’re not able to watch these videos. Unfortunately we do not have a way to help get these videos working again without working with someone who has direct access to change the code used on the actual web pages in question. Please let these web sites know that you are receiving an error and ask them to get in touch with us directly.

The 403 error means that the video being requested is being blocked, usually because the token has expired, so the web site would need to change the code they are using to load the video.

For any other error, the first question I have is what web browser are you using and is it up to date? Ok, that is two questions. My suggestion would be to try in the latest version of Google Chrome.

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