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WIn 10 original OS "Error Loading Media"


Seems depending on the device your using depends if this player works properly, older model devices have a much easier time rendering the videos, many new laptops, PC/Tablets have been having difficulties with media playback using the JW player receiving "ERROR LOADING MEDIA: FILE NOT FOUND" but i have yet to locate the specific problem, JW player works perfectly with any device that was not sold with Windows 10 Installed as the original OS if the device was upgraded to win 10 the JW player seems to render playback just fine. None of the New Devices i own allow the JW player to function properly. This is just my Hypothesis JW Player is running with some older coding that windows 10 does not have, Dilemma i am facing is determining the root cause. Issues i am facing personally A clean install of windows 10 = "MEDIA LOAD ERROR" but if i install win 7 and upgrade to win 10 JW player works perfectly i do not receive any "MEDIA ERROR;S" any help would be appreciated

3 Community Answers

Heidi

JW Player Support Agent  
0 rated :

I’ve not seen widespread reports of this issue. Do you have a link could send? Also, which browser are you seeing this problem in?

Stwisteddev

User  
0 rated :

This is just a test I have been performing to attempt to figure my own personal dilemma with the JW Player, if you have a secure method that your company trusts for Remote Control or Viewing, I would be happy to show you the results, I have have stumbled upon. while viewing i'll show the Clean install and Update install variations on different devices, if someone has the patience to sit with me for about 6-10 hours during the process.

Heidi

JW Player Support Agent  
0 rated :

Which browsers are you seeing this in?

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