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Cannot Upload Videos

I have not been able to upload any video to my account since I signed up. Each time I click on UPLOAD VIDEO button, the usual popup requesting for certain information like video title, description, etc., comes. After filling the Title, Description and publish date, and clicking on START UPLOAD button, the upload process will start but never gets completed The videos are not large. One is almost 9MB and the other about 20MB. I have left the process for over an hour with a good bandwidth but none ever gets completed. Please what could be the issue?

1 Community Answers


JW Player Support Agent  
0 rated :

Hi there,

I just tried uploading a video to your account dashboard and was able to successfully. We have also not heard of any other issues related to the uploading of videos lately.

What browser version and operating system are you using when you see this behavior? Have you tried using another computer to upload the videos?

Please let me know. Thank you.

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