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Subtitle doesn't work on 7.5.0 version

We are running several contents (videos and subtitles) on our website with JWPLAYER.
We had no problem with playing subtitles on 7.4x version of JWPLAYER.
However, we have failed to play the subtitles since player's version changed from 7.4x to 7.5.0 automatically last week.
(file name extention : *.vtt)
The situation is very serious with this problem, please give us technical help solve this matter A.S.A.P.

e-mail address :

1 Community Answers


JW Player Support Agent  
0 rated :


We have sent you a reply on the main support thread. Please let us know if this helps.


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