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JW Player Error


I have created a free account at JW player site. I am trying to embed the videos using jw player. I have tried embedding with player libraries .

But when I try to access the page which contains JW player embed code, instead of playing video, it shows me the error, "There was an error retrieving your embed.: Please double check your hosted URL in your JW Dashboard."

Could you please help me.

1 Community Answers


JW Player Support Agent  
0 rated :


Can you email support your username and the embed you are using please? We will begin investigating this on our end.

Please reference the following ticket number: 86825


Randy Lemoine
Primary Support Engineer
JW Player Support Team

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