submit button on your 'contact support' page does NOT work.
I'm a premium member and I've tried getting in touch with your support team in both Chrome and Firefox on Windows PC, and the 'submit' button doesn't submit the form. I'm selecting "my account or a payment" and then "other".
This is the page not submitting: https://support.jwplayer.com/customer/portal/emails/new
PLEASE FIX, THIS IS RIDICULOUS.
As it is, I'll just post my complaint publicly:
SUBJECT: Premium version doesn't do what I was led to believe by sales guy on the phone.
I bought the premium version for $299 to try out the HLS streaming. I talked to a sales rep on the phone, and he told me I'd need the Premium version to test the HLS.
After testing and going through the support forums, I discovered that you guys only support HLS on Flash. But Firefox is getting rid of flash soon, and flash isn't supported on mobile. Yet in the support forums you guys say you don't support HTML5 and HLS in browsers such as Firefox and IE. It took a lot of digging to finally figure out why the HLS streaming wasn't working... because it's not really supported yet! https://goo.gl/7hN7v0
MetaCafe and YouTube have supported HTML5 HLS for a long while now, so when I was told that JWplayer Premium supported HLS over the phone, I just took your guys word for it.
It would be nice if you guys offered a trial month with HLS featured, so it can be tried out. Right now it's a "bait and switch". I have to sign up $300 to even test the feature, to find out that it's actually severely crippled.
I understand that I can specify a "fallback" that is not HLS, but that doesn't solve the problem.
I would like to look at your Premium solution again later and reconsider if these issues have been resolved. But for now, please refund me the remaining 11 months, this service doesn't deliver and it's quite disappointing. I'm happy to pay for the first month, even though I used it just a week before discovering the limitations.
UPDATE: it's further frustrating that your regular contact support page is broken, and I have to air the grievance publicly.