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Cannot download AES Key 404


we are using the enterprise edition of the jwplayer v.7.4.3. Trying to get HLS with Chrome to work we get an error, that the aes key cannot be found.
Debugging the steps, it seems that the function call "l.getAbsolutePath(t.keyUri, this.baseURL)" inside provider.caterpillar.js ist returning a wrong url.

For example t.keyUri is and the baseURL is
the return value is :

As you see it just appends the url and removing one slash.

the jwplayer library is included in our complete js. Is that happening only to us or is it a bug ?

2 Community Answers


0 rated :

The bug was on our system. Solved now, but the quality labels are missing and not all bitrates are shown.


JW Player Support Agent  
0 rated :

Can you provide a link to a reproduction page so I can inspect your embed code?

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