Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Can't authorize plugin


Every time I try to authorize the plugin with Api key and Api secret receive the message "Communications with the JW Player API failed. Please try again later."
I followed all the installation instructions and nothing.
Thanks for any help.

9 Community Answers

Donni

Best Answer  JW Player Support Agent  

Can you upgrade to the latest version of 5 or 7?

View in conversation

Donni

JW Player Support Agent  
0 rated :

Go into the theme editor and edit line 15 in the jwplayer-api.class.php file to http instead of https and let me know if that fixes it.

m...

User  
0 rated :

Thanks for your answer, i didn't find in my theme editor jwplayer-api.class.php; i found in plugin editor of jwplayer the file jw-player/include/jwplayer-api.class.php. Is this one that i need to change?

Donni

JW Player Support Agent  
0 rated :

Sorry yes I meant plugin editor.

m...

User  
0 rated :

I did that but continue giving me the same message "Communications with the JW Player API failed. Please try again later."

Donni

JW Player Support Agent  
0 rated :

Can you contact your hosting provider to see if they have any insight?

m...

User  
0 rated :

Ok, I will do, thanks.

m...

User  
0 rated :

They told me they haven' t any insight, no restriction for jw player and ask me if i know wich version of php your plugin require, i actually have 5.3.

Donni

Best Answer  JW Player Support Agent  
1 rated :

Can you upgrade to the latest version of 5 or 7?

m...

User  
0 rated :

Ok, was this, the version of PHP, now it's ok, thanks a lot

This question has received the maximum number of answers.