Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

JWplayer difficult to press play/pause button on Windows Touch and Chromebook Touch

When using Windows Touch or Chromebook Touch in tablet mode on Chrome browser the play/pause button is difficult to press. In most cases it flashes the alternate option but then does nothing. Pressing play/pause while touching another part of the screen will consistently work as if it is a single touch on the play/pause button.

This was all done using the demo here:

3 Community Answers


JW Player Support Agent  
0 rated :

We use a Surface 3 tablet for testing. I’ll ask our engineers to verify that the video at is working as expected.


1 rated :

Any update on this?


JW Player Support Agent  
0 rated :

Hi Joel, it looks like a ticket was put in for this issue. I will reach out to you with updates.

This question has received the maximum number of answers.