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Support forums

After searching for quite some time, I'm not able to find any type of official support for jwplayer or even a community site where users of the free version can ask questions. Even on the developer site there is just a mailing list that you can join (though it doesn't tell you that is what you are doing until after you have signed up for it). Looking for answers to questions and finding the documentation lacking as well as only 3rd party support such as Stack Overflow as the only options leaves me little options to find real answers.

1 Community Answers


JW Player Support Agent  
1 rated :

Hi there,

I am sorry to hear that you had issues contacting Support. It does look like you eventually found a way to post a question to our community but in case you reached that point on a random page of our support site, you can always find a link to ask a community question underneath “Can’t find what you need?” on the left-hand side of the support site.

Free users of our player do not have access to open a case with the Support Team directly, so we encourage the use of our support documentation, our developer site, our community and other resources like Stack Overflow (using the ‘jwplayer’ tag) for any assistance that you may require. Our support team does monitor those channels but priority is given to customers of our Premium, Ads and Enterprise products.

Thank you.

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