Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Controls doesn't appear on Safari


I everybody,
I need help ! The control bar of JWplayer (play, stop ...) doesn't appear in Safari. I don't understand why it isn't work !
It is work on Chrome, IE, Firefox, Android, Iphone ... BUT not on safari ! Thank you for help!

I have this code :

<script src="https://content.jwplatform.com/libraries/xoxoxoxo.js"> </script>
<div id="myElement"></div>
<script type="text/JavaScript">
var playerInstance = jwplayer("myElement");
playerInstance.setup({
file: "http://www.xoxox.com/xoxox/big_buck_bunny.mp4",
"controls": true,
skin: {
name: "glow"
}
});
</script>

5 Community Answers

Alex

JW Player Support Agent  
1 rated :

Hi there,

My name is Alex and I am one of the Support Engineers at JW Player. I will be more than happy to assist you with your questions.

This is not expected behavior when embedding our player in Safari so in order to be able to figure out what the issue would be, can you please provide a link to the page you are seeing that behavior on?

Thanks.

latelier.sur.lhorizon

User  
0 rated :

Hi Alex, Thank for your reply : http://lateliersurlhorizon.webou.net/index.php?cID=130
I have Safari on computer not on MAC.

Alex

JW Player Support Agent  
0 rated :

Hi there,

If you are using Safari on a computer that isn’t a Mac, that means you are using Safari 5, at the very latest. Apple stopped developing Safari for Windows in 2012 and our player is not supported on it.

You will be happy to know though that the control bar is appearing for me just fine on Safari on a Mac.

Please let me know if you need any more help or have any other questions.

Thank you!

latelier.sur.lhorizon

User  
0 rated :

Hi! Thank you very much for your help !

Alex

JW Player Support Agent  
0 rated :

Not a problem!

This question has received the maximum number of answers.