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Streaming quality


I have a free account and I am streaming videos hosted on the platform. The player is also hosted on the platform (not on our website). When I sue the embedded player on my website everything works great except that I only seem to get the 180p version of the stream. Is this a limitation of the free account or is it because of my location (France) ? Can I force the stream quality ? Suppress the 180p version so that the adaptative switches between 360p et 720p ? I could not find anything like that in the dashboard.

Thanks for your time,
Olivier HUET

1 Community Answers


JW Player Support Agent  
0 rated :

With a Free account, your player will not support HLS and adaptive streaming, so we are using progressive download MP4s for your embeds. Are you seeing the HD button in your player? Are you able to change to a different quality?

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