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Intermittent "Error loading media: File could not be played"

I have a client getting intermittent "Error loading media: File could not be played". Any advice?

1 Community Answers


JW Player Support Agent  
-2 rated :

What is the video file type?
What kind of browser are they using?
What operating system are they using?
Do they have Flash installed or not?
Is the same video working for you?

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