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Ads Error Idle in Black Screen for a few seconds


I'm having an error which is
"VM48286:1 Error: Ad adLoadError error: No ads were found in the ad response. At least one ad is required to be able to load or play. errorCode: 1001"

when that error occurs the screen will hang for a few seconds. Is there any other way to catch this error or cancel the process then swith to the next ad?

5 Community Answers

Todd

JW Player Support Agent  
0 rated :

Do you have an ad waterfall configured? If not, please see https://support.jwplayer.com/customer/en/portal/articles/1665150-ad-tag-waterfalling#fndtn-dashboard for more details

d...

User  
0 rated :

Yes sir, here is the link: www.phasemargin.com/jwplayer-sample-2.html

Todd

JW Player Support Agent  
0 rated :

I explained what our player is doing on your other forum post at https://support.jwplayer.com/customer/portal/questions/16313870-forced-timeout-failover

After our player loads the ad creative VPAID .swf, we have no control over the viewer experience. The .swf could basically sit there and try to load ads for ten minutes without ever generating an ad error. Our player’s .on(‘adError’) event will only fire when the ad tells us there is an error. My suggestion is to first configure the player to use a single ad until you are sure this ad tag is generating the expected errors when an ad is not returned, so we can play the content video.

d...

User  
0 rated :

I've tried using only a single ad but it's still not filling that's why I tried the waterfall setup and it's still not filling. But now I know that the problem is on their ad tags and not the jwplayer. Thank you so much for your help.

Todd

JW Player Support Agent  
0 rated :

You’re welcome. I will mark this support case as closed, but certainly contact us again if you have any other support questions or concerns.

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