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Wowza securetoken issue

i need some help to set wowza securetoken

im using jwplayer 7.3.6(free version)
wowza with no securetoken does work well
after setting wowza securetoken(in playback security menu), jwplayer does not work.
No error message, just progress bar shown

my source is below

[wowza > application > Playback Security]
Require secure RTMP connection
Protect all protocols using hash (SecureToken version 2)
Shared Secret : "securetoekn"
Hash Algorithm : SHA-256

file: "rtmp://ip_address:1935/live/myStream",
image: "/images/jwplayer/ready.png",
height: "500",
width: "100%",
autostart: true,
rtmp: {
subscribe: true,
securetoken: "securetoken",
bufferlength: 3
skin: "~/js/glow.xml"

please give me any advice to solve this problem

1 Community Answers


JW Player Support Agent  
0 rated :

Hi there,

We would need to see the stream in action to be able to troubleshoot this for you. Please provide a link to a reproduction page so we may look into this.

Thank you!

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