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Google Chrome 50 Updates Break JW Player 7.3.6 HTML5

The last few updates to Google Chrome 50 have broken our JW Player embeds. We are using HTML5 as primary playback.

Example Video:

I am using Google Chrome Version 50.0.2661.102 m on Windows 7. This is the second time this has happened in 3 weeks:

Embed Code:

Currently the Video Player loads and says: Error loading media: File could not be played.

Google Console indicates:
Error playing media: MediaErrorcode: 3__proto__: MediaError

3 Community Answers


JW Player Support Agent  
0 rated :

The video on that page is playing correctly in the player for me. I also do not see anything out of the ordinary in your player setup().

When you see the error in our player, are you able to load the MP4 video directly in Chrome by loading the direct MP4 URL in the address bar?


0 rated :

I was not able to view the MP4 directly in the browser at the time of the issues and strangely enough, overnight the issue has resolved.

I'm not sure what could be causing this as it is intermittent and seems to coincide with a Chrome Update


JW Player Support Agent  
0 rated :

We are playing your MP4 natively in HTML5 mode in Chrome, so I would look more on the video delivery side next time you see an error like that.

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